FAQs

A one-off repair is booked and paid for when something goes wrong. An annual maintenance contract (AMC) covers your property for the year: planned preventive maintenance to stop faults developing, priority call-outs with agreed response times and regular reports, all for a predictable cost. We are happy to recommend whichever suits your property.

Yes. Our electricians, plumbers and HVAC technicians are trained and experienced in their trades, follow safe working procedures and are supervised on site. Multi-skilled technicians handle general and minor works.

Yes. We supply quality parts and materials suited to your existing systems, or fit items you have bought yourself where they are suitable. Parts are itemised on your quotation.

Yes. Our workmanship is guaranteed for the period stated on your quotation or job report, and new parts and equipment carry the manufacturer's warranty. If something we repaired is not right, we come back and put it right.

AMC pricing depends on the size of the property, the equipment to be maintained, visit frequency and the response times you need. We survey the property first, then provide a clear annual price with a breakdown of exactly what is included.

Quotations are free. Straightforward jobs can often be quoted from photos; for larger works and maintenance contracts we arrange a site survey first. Any call-out or inspection charge for reactive visits is confirmed before we attend.

Yes. Our emergency line operates 24 hours a day, seven days a week for urgent issues such as major leaks, power failures and AC breakdowns. Contract clients receive priority attendance.

Routine repairs and installations are usually scheduled within a couple of working days, at a time that suits you. Urgent issues are prioritised for the same day wherever possible.

Yes. For offices, shops and hotels we can schedule work in the evenings or at weekends to avoid disruption. Any out-of-hours rates are shown on your quotation.

We cover the whole of Dubai (including Downtown, Business Bay, Dubai Marina, JLT, Al Barsha, Jumeirah, Deira, Al Quoz and Jebel Ali) as well as Sharjah and Ajman. Abu Dhabi properties can be covered for contract clients by arrangement.

We accept bank transfer and card payments. One-off jobs are payable on completion unless agreed otherwise; contract clients are invoiced on the terms set out in their agreement.

Yes. Annual maintenance contracts can be invoiced monthly, quarterly or annually. All quotations and invoices show VAT where applicable.